Delivery Information
Where do you deliver to?
The Border Collie Trust GB collie shop will normally send goods anywhere in the world. If your country is not listed when using our Online Store please our Contact Us page so that this oversight can be corrected.
We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or P.O. Box. If this affects an order you place, we will notify you as soon as possible.
Can I send my order to another address?
We are happy to deliver your order to another address other than your own. So if you want to send a gift to someone, take your delivery at work for convenience you`ll have the option to tell us during the checkout process.
Please note some payment companies may not offer protection if your order is shipped to an unconfirmed address.
Delivery charges
The Border Collie Trust GB collie shop calculates the delivery cost for you based on your order total, with free shipping for orders over £85.00.
When you "Check Out" from our store you will be asked which country you reside in. Once this information has been entered the program will give you the deliver cost, or a choice of delivery costs if applicable.
When can I expect my order to arrive?
To help Border Collie Trust GB collie shop reduce its carbon foot print we do not ship orders daily, but collect orders together before visiting our local Post Office. Your order will be shipped within 5 working days of us receiving your order.
A noticeable exception to this would be clothing orders. Due to the variations in colour, size and logo type (that may need embroidering) we often have to order these from our supplier to avoid holding too much stock. Therefore it could take up to 28 days before your order ships, we would like to thank you for your understanding.
Only part of my order has arrived?
If you have not received the entire order as detailed on the packing list, please contact us by using the contact form on our Contact Us page.
Lost parcels
On very rare occasions we do experience losses whilst in transit. If this occurs please allow 10 working day for the parcel to arrive after the date you were notified that your order was despatched.
If this time elapses and the parcel does not arrive, please contact your local post office to check that your parcel is not being held. In the unlikely event that the parcel is not being held, please contact us by using the contact form on our Contact Us page.
We aim to provide a full response to lost parcels within 30 days of receiving your contact, so please allow us this time to investigate before contacting us again.